Neighbors Moving & Storage of Boston

Business Name:
Neighbors Moving & Storage of Boston
Business Address:
128 Willow AveSomerville, MA 02144 See the location on a Mapquest Map See the location on a Google Map
Original Business Start Date:
1/1/2001
Type of Entity:
Sole Proprietorship
Principals:
Louis Massaro, President
Lori Tavio, Safety and Compliance Manager
Customer Service Contact:
Lori Tavio, Safety and Compliance Manager
Number of Employees:
15
Phone Number:
(617) 284-5000
Fax Number:
(888) 435-1939
Email Address:
info@neighborsmoving.com
BBB Accreditation:
This business is not a BBB Accredited Business
Type of Business:
MOVERS
MOVERS-INTERSTATE
MOVING BROKER
STORAGE-BROKER
Website Address:
http://www.neighborsmoving.com

BBB Rating

BBB Rating Back to Top
Based on BBB files, this business has a BBB Rating of NR Reason for this NR rating include:
This business has no rating because it is out of business
Click here for an explanation of BBB Ratings.
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Business Management
Mr. Louis Massaro , President
Ms. Lori Tavio , Safety and Compliance Manager

Out of Business
According to information in BBB files, this business is no longer in business.

Mail Returned
Mail sent to the business on 01/12/2009 was returned by the U.S. Postal Service as No Such Number.

Industry Tips

Industry Tips
Moving

BBB Accreditation
This business is not a BBB Accredited Business.

Government Action(s)
BBB has no information regarding government actions at this time.
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Advertising Review
BBB has no information regarding advertising review at this time.
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Feedback to BBB
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Customer Complaint History

Customer Complaint History Back to Top
When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.BBB processed a total of 6 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 6 complaint(s) closed in the last 36 months, 5 were closed in the last 12 months. These complaints concerned:
1
regarding Customer Service Issues
1
regarding Failure to respond to phone calls or written requests for assistance or support
5
regarding Service Issues
2
regarding Failure to honor service estimate or agreement
1
regarding Improper or inferior service
2
regarding Unauthorized service
These complaints were closed as:
3
Administratively Closed
2
BBB determined that despite the company's effort to address complaint issues, the consumer remained dissatisfied.
1
BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaints.
3
Resolved
1
Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
1
Company resolved the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
1
Company resolved the complaint the issues. The consumer failed to acknowledge acceptance to the BBB.

Neighbor's Moving & Storage of Seattle LLC

BBB Reliability Report for
Neighbor's Moving & Storage of Seattle LLC
BBB Rating C+Ratings Explanation
BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.
Find out more about Neighbor's Moving & Storage of Seattle LLC:
BBB Accreditation BBB Rating Business Contact and Profile Products and Services Business Management Additional Locations and Phone Numbers Customer Complaint History
Government Actions Advertising Review BBB Copyright and Reporting Policy
Back to top
BBB AccreditationThis business is not a BBB Accredited Business.
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BBB Rating for Neighbor's Moving & Storage of Seattle LLC
Based on BBB files, Neighbor's Moving & Storage of Seattle LLC has a BBB Rating of C+ on a scale from A+ to F.Reasons for this rating include:
27 complaints filed against business
Click here for an explanation of BBB Ratings
Complaints allege difficulty in obtaining promised refunds, no response to phone calls and requests for assistance from the business, and that the business arrives late for scheduled appointments and adds additional charges and fees that are not disclosed when the consumer is given the estimate.
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Business Contact and Profile for Neighbor's Moving & Storage of Seattle LLC
Name:
Neighbor's Moving & Storage of Seattle LLC
Phone:
(206) 381-1234
Fax:
(253) 872-9029
Address:
8629 S 208th Bldg O
Kent, WA 98031
Website:
www.neighborsmoving.com
Original Business Start Date:
February 1939
Local Start Date:
February 2003
Email Address:
//;
joe@neighborsmoving.com
Entity:
Limited Liability Company
Incorporated:
September 2005, WA
Industry Classification:
Movers, Boxes-Corrugated & Fiber, Moving Services-Labor & Materials, Moving Supplies, Piano & Organ Moving
BBB Accreditation:
Neighbor's Moving & Storage of Seattle LLC is not a BBB Accredited business.
Additional DBA Names:
Neighbors Van Lines
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Products and Services of Neighbor's Moving & Storage of Seattle LLC
This company offers moving and storage services.
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Business Management
Additional company management personnel include:
Mr Don Sims - Operations ManagerMr Eric Bittenbender - Operations Manager
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Additional Locations and Phone Numbers
Additional Phone Numbers
Tel: (425) 614-0100Tel: (253) 872-9400Tel: (800) 940-1939Tel: (425) 438-4100
Additional Email Addresses
//;
seattleinfo@neighborsmoving.com

Neighbors Moving Better Bussiness B

Neighbors Moving & Storage of South Florida
Address:

1571 W. Copans Rd., Ste. 101Pompano Beach, FL 33064
Tel: (800) 720-1939Fax: (954) 984-0827

» See more photos on TrustLink
Web Site:

http://www.neighborsmoving.com
Contact:

Louis Massaro - President
Business Start Date:

10/5/2004
Company ID:

23006512
Nature of Business:
This company's nature of business is Intrastate Moving and Storage Companies
BBB Comments & Analysis
Bureau's Comments and Analysis of Company's Business:
According to information contained in the file, Louis Massaro is also listed as a principal of Neighbors Moving and Storage of Seattle, LLC. Neighbors Moving and Storage of Denver, LLC, Neighbors Moving and Storage of Orlando as well as Neighbors Moving and Storage of South Florida LLC. Additional information regarding all the companies managed by Mr. Massaro is available on the Internet by entering www.bbb.org
Licensing
Agency: Broward County/Tax CollectorsLicense Number: 3260006630Status: Active
Government Actions
We know of no government action taken against this company.
Accreditation
This company is not accredited by the Better Business Bureau. This fact does not disparage the company in any way.
Other Considerations
Accoridng to information in Bureau files, Louis Massaro is also listed as a principal of Neighbors Moving & Storage of Seattle, LLC. and Neighbors Moving & Storage of Denver, Inc. For a complete report on Neighbors Moving & Storage of Seattle, LLC please contact the Dupont, WA BBB at www.thebbb.org or call (206) 431-2222 and f... »More
Advertising Review
No questions about the truth of this company's advertising has come to our attention.
Addl. Company InfoAdditional DBAs Additional Contacts Additional Addresses Additional Websites Additional Phone Numbers Additional Fax Numbers
Complaint Experience
Bureau Summary and Analysis of customer complaints and company responses:

Complaint Closing Statistics
The following grid displays the number and responses to complaints over the last 36 months:
No. of Cmpl
Type of Response
7
Making a full refund, as the consumer requested
4
Making a partial refund
63
Agreeing to perform according to their contract
0
Refusing to make an adjustment
3
Refuse to adjust, relying on terms of agreement
0
Unanswered
4
Unassigned
81
Total